Systems | Development | Analytics | API | Testing

Functional testing services can increase test coverage and reduce the burden of test creation and maintenance on developers, allowing them to focus on coding new features and updates. However, during calls with prospects, we often hear about challenges with previous service providers. Namely, testing services that blocked releases, overlooked clear user interface (UI) bugs, and introduced new issues, such as poor communication due to language barriers and time zone differences.

Hiring a software testing company can be a good way to get more testing done without recruiting expensive, full-time QA engineers. However, through conversations with engineering leaders and developers, we frequently hear complaints about software testing companies bottlenecking release pipelines, missing apparent visual bugs, and highlighting non-issues as bugs.

Outsourcing is an affordable way to scale regression testing, freeing up developers to focus on shipping code. However, we’ve surveyed engineering leaders and developers and found that outsourcing regression testing to the wrong service provider can lead to several issues: As a result, we recommend evaluating how a regression testing service provider addresses these three issues before partnering with them.