How to Evaluate Call Quality via Mean Opinion Score (MOS)
If you often have to attend online calls (VoIP), most likely you’ve noticed that the audio/video quality is not always stable, and can vary widely depending on the platform used. These platforms want their calls to be as high in quality as possible, but how can the quality be measured and how can we define good quality? We need a way to directly compare the audio and video quality across different calls or even between various platforms.