Autonomous doesn't mean unsupervised: Trusting agentic QA without losing oversight
AI agents review code, triage incidents, summarize tickets, and draft documentation, and the industry has largely decided the help is worth having. Leadership is often pushing teams for AI productivity gains and many teams accept the mandate. The obstacle is what happens next: the agent works on the wrong thing, the time and money spent on it return nothing, and the team ends up less efficient than before it started by creating more work.