Systems | Development | Analytics | API | Testing

Document-centric workflows have been difficult to automate and required human intervention. Attempts to automate document handling often failed or did not scale, because legacy intelligent document processing (IDP) systems were fragile. They often required manually retraining models on dozens of documents just to identify specific fields—only to repeat the process whenever a format changes. The result was a costly cycle of maintenance and manual data entry.

Since its inception, agentic AI has felt like a distant aspiration. Today, agents are here, and enterprise adoption is accelerating. Gartner predicts that by 2028, the average global Fortune 500 enterprise will have more than 150,000 AI agents in use, up from fewer than 15 in 2025. Agents arrive with incredible, broad intelligence, but lack the knowledge of your operating model: your customers, policies, approvals, exceptions, business rules, systems, and operational history.

Your users increasingly work through AI assistants. When they ask an agent to check a case status, analyze last quarter's metrics, or kick off an approval workflow, that agent needs to access your enterprise systems. Enabling that connection is the core challenge of AI agent integration: giving AI assistants the ability to discover, understand, and safely interact with business applications and data on behalf of users.

In June 2026, the highest-grossing law firm in the world committed $500 million to build its own AI platform. The firm put more than 180 engineers and data scientists and over 250 of its lawyers on the effort. It chose to build because general-purpose tools could not execute their transactions or reason over their massive institutional knowledge. That is the bill for a first-class AI product built from scratch.

Organizations have rapidly adopted artificial intelligence, but a stark divide is emerging: those who are embedding AI into the core of their operations, and those who are treating it as a standalone tool. According to a recent Harvard Business Review Analytic Services survey, only a small share of resondents say their organization has largely integrated AI into workflows.

In 2024, two of the largest data platform companies, each with billions in revenue and dedicated AI research teams, invested in building their own foundation models. One spent roughly $10 million training a 132-billion parameter model on 3,072 NVIDIA H100 GPUs. The other released a 480-billion parameter model optimized for enterprise tasks like SQL generation and code. Both achieved strong results within their compute class.

In my younger days, eons ago in tech years, I worked on many enterprises IT projects or saw them up close. Failure rates of these projects were incredibly high. There was a mortgage system that was expected to be live in six months but ended up taking over five years and went live with a small fraction of the features originally planned. Many other projects never got out of the development phase.

When we develop applications, we sometimes only focus on the “how”—how to build the processes, how to architect the data structure, and how to encode the correct logic. But for users, the "what" is their reality—and sometimes that’s overlooked during development. An application that looks and feels like your brand identity isn't just visually appealing. It builds trust, reduces cognitive load, and makes your application more enjoyable for your users.

Have you ever launched an enterprise application that sailed through every baseline test, only to falter when confronted with real-world demand? When you’re modernizing critical workflows for a major financial institution, a “good enough” architecture is a ticking time bomb. In high-volume operations, performance failures aren't just minor setbacks—they halt transactions, stall back-office teams, and expose the business to significant operational risk.