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Serious About Process Ep. 2 | Shift from Data Admin to More Underwriting

Aug 26, 2026 By Appian In Appian
Episode 2 of the Serious About Process podcast is live! What if most of your underwriters’ time is spent on admin instead of underwriting? In this episode of Serious About Process, Gijsbert Cox and Roger Lewis explore how to reclaim that time through smarter processes, practical automation, and AI that enhances, not replaces, decision-making. From escaping pilot purgatory to scaling real solutions, they break down how insurers can drive measurable impact without ripping out legacy systems.
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appian

Unifying Data with Appian Data Fabric

Aug 25, 2026 By Donna Namorato In Appian
When information is spread across disconnected systems, it becomes difficult and time-consuming to find the right information, make informed decisions, and move work forward. Take, for example, planning a weekend getaway with friends: you have to review airline portals, manage a shared Google Doc for the itinerary, orchestrate a flurry of WhatsApp chats, and book an Airbnb reservation. Making decisions with this much information sprawl becomes exhausting.
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appian

Customer Service AI Orchestration: Smart Intake Isn't Enough

Aug 25, 2026 By Heather Dunn In Appian
Customer service AI orchestration connects AI-driven intake to the backend systems and people who actually resolve a request, not just the chatbot that receives it. Every request should trigger an end-to-end resolution, not stop at an automated response. The real challenge with AI in customer service isn’t adoption; it’s fragmentation.
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astera

What's New and Improved in Astera 11.2

Aug 13, 2026 By Ayesha Amjad In Astera
A faster, efficient, more capable Astera with same licensing cost Astera 11.2 is available now for every product on the platform: Centerprise, ReportMiner, EDI Connect. High-volume jobs process up to 2x faster, extraction templates are generated under five seconds with AI-powered Auto-Generate Layout, and Dataflows can run a full retrieval-augmented generation (RAG) pipeline without a separate tool. The release also simplifies deployment, and adds email-driven workflow triggers.
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appian

Application Tuning: Getting More from What You Already Have

Aug 10, 2026 By Anand Sadanandan In Appian
Enterprise IT leaders are often caught between the pressure to innovate and the demands of maintaining their current tech. When a system slows down or struggles to scale, it can be hard to know what to do. Rather than being stalled by uncertainty or getting distracted by fixes that don’t solve the underlying problems, Appian’s Customer Success experts encourage our customers to start with a core thesis: non-invasive application tuning should always be your first line of attack.
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astera

Building a Data Warehouse with the Astera AI Agent: From Prompt to Insight

Aug 6, 2026 By Laiba Jamil In Astera
Establishing a data warehousing system that meets all your business intelligence targets is by no means an easy task. It traditionally involves profiling source systems, designing a dimensional model by hand, writing the DDL to deploy it, building the load pipelines, and scheduling them to run, work that can take weeks. Astera's manual, step-by-step approach to this is covered in Building a Data Warehouse – A Step by Step Approach.
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astera

Accounts Payable Automation Using RPA: How It Works

Aug 4, 2026 By Tooba Ali In Astera
If you've spent any time researching accounts payable automation, you've probably run into the term RPA — robotic process automation. It's one of the oldest and most widely deployed forms of business automation, and it still plays a real role in AP departments today. But it's also frequently confused with newer, AI-powered approaches to invoice processing. This guide breaks down what RPA actually does in accounts payable, where it holds up, and where it runs out of road.
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appian

How Appian Provides AI Guardrails and Controls

Aug 4, 2026 By Louis Prensky In Appian
AI agents make thousands of decisions per day, at volumes no human-centered governance model can realistically supervise. According to IBM's 2026 Tech Leader Study of 2,000 CIOs/CTOs in 33 geographies across 19 industries: The study concludes that organizations face a trap: prioritize speed, and governance falls behind; or prioritize safety, and deployment stalls, weakening the organization’s competitive position.
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