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By Roland Alston
In today's hyperconnected world, where negative reviews on social media can wreak havoc on a company’s reputation, delivering an exceptional customer experience isn't just a luxury—it's a business imperative. Companies are locked in a fierce battle for customers that is primarily based on their ability to deliver outstanding customer experiences (CX). According to research by The Conference Board, 65% of CEOs globally prioritize investing in strategies to improve CX.
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By Shari Ingerman
Artificial intelligence (AI) was a major topic at Appian Government 2024, the premier event for public sector digital transformation leaders and mission owners. Most AI products are created on the West Coast, with commercial customers in mind. But commercial enterprises and government organizations differ in many ways. Important issues that affect the federal government’s approach to AI include: For 25 years, Appian has focused on serving public sector organizations.
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By Kyle Thomas
Digital evidence plays a pivotal role in roughly 80% of criminal investigations. From text messages and emails to social media posts and GPS data, digital evidence offers law enforcement insights that majorly impact police investigations. Smartphones, mobile devices, computers, surveillance cameras, and other digital devices have become ubiquitous in daily life. Digital footprints are now critical to establishing timelines, tracking movements, and identifying suspects.
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By Roland Alston
If you're worried about the potential for heightened regulatory scrutiny in financial services, you're not alone. Business operations teams everywhere are focused on the end-to-end, client lifecycle management (CLM) process as they cope with ever-changing regulations governing how, when, and where client data can be stored and accessed. It's hard to stay compliant when customer data is spread across multiple operational silos.
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By Victoria Ebel
The process of preparing and submitting labeling to regulatory authorities can be time-consuming and complex, requiring specialists’ input and careful coordination across organizations and functions to ensure the quality and safety of products going to market. This often causes delays that ripple across the supply chain, impacting profitability and patient care.
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By Catherine Canary
Organizations must constantly seek ways to improve their operations and drive efficiency. Two concepts gaining traction in this quest are process intelligence and process mining. While these terms may sound similar, they serve distinct purposes and can provide different insights into your processes. Understanding the differences between them is crucial for organizations aiming to enhance productivity and streamline workflows.
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By Catherine Canary
In the insurance industry, the claims process can often feel like a complex maze of manual processes for both customers and agents. However, new and advanced technologies are paving the way for smoother, more efficient claims handling. Claims processing automation at insurance companies can streamline routine tasks, reduce risk of errors, and enhance customer satisfaction. In this blog, we’ll explore three key areas to focus on for effective automation.
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By Rick Bivin
ERP systems are critical in government agency operations for integrating internal and external management information. They are intended to optimize processes, improve collaboration, and connect with customers, vendors, and partners. Government ERP systems typically include modules related to financial management, human resources, sales, procurement, inventory, and operations like contract and project management.
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By Dan O'Keefe
When AI first started to gain widespread adoption, it sparked a wave of fear. While much of that fear was overblown, we still need to remain cautious about any new technological innovation. Given AI’s potential to drive change on a massive scale, applying ethical principles to AI is not just important, but urgent. Every company must prioritize responsible AI—not only as an ethical responsibility but as a practical, strategic choice.
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By Michelle Gardner
Many vendors have started calling their platforms “low-code” or “no-code.” Competitors often pit the terms against each other. But what do low-code and no-code really mean? And what's the difference between the two? Both platforms offer improvements over traditional high-code approaches. The biggest differences are the target user groups.
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By Appian
With the Appian Platform, banks can automate and manage payment investigation processes, from queries to payment failures to reconciliation exceptions and compensation processing. With simple customization, faster delivery, and a future-proofed upgrade path—Appian’s AI process automation platform revolutionizes payment investigations. Watch the demo to learn more about how Appian can make your payment processes seamless.
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By Appian
Appian brings #orchestration, #automation, and #intelligence together in a secure, performant platform for managing your most complex processes. The latest release of the Appian Platform delivers practical enterprise AI use cases with expanded compliance to help developers build faster, business users work smarter, and organizations prepare for AI regulations.
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By Appian
Appian brings #orchestration, #automation, and #intelligence together in a secure, performant platform for managing your most complex processes. Consolidate your enterprise systems with data fabric, simplify your application architecture with low-code design for building apps and workflows, and unleash your process potential with AI-powered automation for a more adaptable and optimized business. Move your business forward with process orchestration from Appian.
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By Appian
Policies and priorities in financial services regulation are constantly shifting. Appian lets you keep up with change in orchestrating the most complex workflows in supervising the financial marketplace, from start to finish. The Appian Platform brings #AI, #ProcessAutomation, and #DataFabric together in a low-code environment so you can unleash digital innovation. With Appian, you’ll automate and optimize your processes from beginning to end so you can compete and win in our rapidly changing world.
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By Appian
When creating a procurement, wouldn’t it be great if you could easily leverage insights from past procurements? Introducing ProcureSight, a one-of-a-kind market reach tool powered by AI that quickly finds similar procurements and automatically provides insights into past suppliers, timelines, and procurement methods to build a better acquisition. See ProcureSight in action and how you can.
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By Appian
The Appian Platform brings #AI, #ProcessAutomation, and #DataFabric together in a low-code environment so you can unleash digital innovation. With Appian, you’ll automate and optimize your processes from beginning to end so you can compete and win in our rapidly changing world. Learn more at appian.com. The Appian Platform enables you to: See how Appian can help you drive business efficiency, streamline compliance, and connect users and constituents in end-to-end business processes. Appian process automation moves missions forward!
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By Appian
Discover how Appian’s process automation platform has transformed technology procurement and legal departments, all aimed at catalyzing transformation within the organization. Our expert panel will delve into the adoption journey and share invaluable best practices for maximizing value across teams.
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By Appian
Join us for an overview session covering Appian Case Management Studio, a modular approach for building fast, flexible enterprise applications that help you manage casework. We’ll cover the basics of case management, explore common use cases, and show how Appian simplifies case workflows.
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By Appian
From service requests to employee onboarding to regulatory compliance, case management processes are a critical part of business operations. And in a digital-first world, dated methods for managing casework simply can’t keep up.Appian Case Management Studio provides a modular approach to case management that covers 80% of typical casework needs out of the box. Watch the demo to learn how you can quickly build flexible, enterprise-grade apps for managing casework with Appian Case Management Studio.
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By Appian
Come learn what to keep in mind when implementing AI-powered applications and effective strategies for scalable, practical generative AI.
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By Appian
Governments are facing unprecedented levels of uncertainty due to the COVID-19 pandemic. CIOs must identify and act upon digital government strategies and plans that can lead to future positive outcomes regardless of the uncertainty. But what are the biggest factors affecting digital transformation across government? And to what extent has COVID-19 affected digital government efforts?
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By Appian
Customer Experience (CX) in healthcare can feel like an afterthought, or not thought of at all. As customers gain further choices across the board about their healthcare options, organizations must respond with a higher standard of service for patients, members, and providers. Healthcare organizations must face CX head-on, ensuring customers receive the service they deserve and representatives have the solutions they need to deliver quality CX.
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By Appian
Cutting through the clutter to stand out as a partner to consumers, not just another faceless company, is paramount. As customer behaviors and digital services evolve due to the COVID-19 pandemic, organizations are looking to contact centers and their agents to deliver CX that goes above and beyond in the face of a digitally-driven new normal. Download this CCW Market Study to learn.
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By Appian
Are the business automation technologies at your financial institution creating experiences that enable your employees to better-serve and anticipate the needs of your customers, establish human connections, and create stronger customer relationships? Appian partnered with IDG to conduct this market research.
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By Appian
Automation has been pushed to the top of the agenda by many organizations, with CIOs having to balance the immediate needs of their organization with a clear eye on the future. Some CIOs are wary of the hype surrounding RPA. But, automation has always encompassed more than one technology, and IT leaders committed to a culture of automation should look to peers for successful strategies that utilize the best available tools.
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By Appian
There is ever-growing supply chain disruption and impact across all industries. New disruptors such as COVID-19 are influencing speed of operations and customer demand. Download this ebook to learn how organizations can meet and exceed customer expectations in this uncertain time.
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Appian provides a low-code automation platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.
We help you automate and transform your business by creating new apps from scratch, or by connecting and enhancing legacy applications – all up to 20X faster than traditional development. With Appian, you get the speed of low-code development with the power of intelligent automation in one trusted and unified cloud platform.
Automate complex workflows at the speed of low-code:
- A fully unified platform delivering the right technology for the right job: Only Appian natively unites all the capabilities required to deliver impactful, end-to-end processes across your organization. Now you can build more powerful apps and dramatically increase productivity.
- Unify your data into a single interface with zero-code integrations—not migrations: Get the flexibility you need to bring data together from across your organization into a single interface, so action can be taken when and where it’s needed. You control your data. No migration, no lock-ins, and no transaction or storage fees.
- Develop and deploy up to 20x faster: Drive innovation at unprecedented speeds. We don’t just say it, we guarantee it. Design apps with a mouse click, using reusable components to build quickly. Our apps run even the most mission-critical and complex processes.
One platform. Powerful automation, delivered fast.