AI is a groundbreaking technology that is ready to modernize the way federal government agencies operate. By automating tasks and optimizing workflows, artificial intelligence (AI) promises to enhance efficiency, minimize errors, and boost productivity without adding resources.
Ready to implement generative AI in your business processes? Starting with the right generative AI use cases is key to your success. You’ll want to find areas where you can achieve quick wins as you grow toward your larger AI vision. In this article, we’ll highlight five use cases where you can incorporate generative AI for increased process efficiency.
Customer service is an art—and a science. It isn’t just a transactional function. It's also a relationship building activity that’s deeply tied to physiological responses in our brains. And the stakes are high: these interactions shape the neural architecture of customer loyalty. So can you use AI for customer service? Let’s explore that question.
The US government software modernization policy encourages federal agencies, including the Department of Defense (DoD), to leverage investments already made in application development and authorizations to operate (ATOs). The goal of repurposing existing, working applications is to enable agencies to reduce development time and costs by leveraging software that has been purchased and implemented by another team.
Digital government and digital services are the top priorities for state governments, according to the recently published National Association of State Chief Information Officers (NASCIO) Top 10 Policy and Technology Priorities for 2024. Tied for first place is cybersecurity and risk management, followed by legacy application modernization.
So you’re still processing invoices manually, huh? That's no way to live. If you’ve come here in search of a better way, you won’t be disappointed. Maybe you’ve heard terms like OCR and IDP thrown around and are looking for a little more information to help you get started. I’ll answer questions like What is OCR invoice processing? How is IDP different from OCR? And is one always better? Let’s get into it.
Procurement officers in state and local government agencies have a lot of responsibilities, including: It’s a highly strategic role, so it follows that a procurement officer’s time and effort should be spent on decision-making and not on mundane or administrative tasks. Requiring them to focus on tedious tasks like invoice processing is not a good use of their time. It would be akin to expecting a CEO to reconcile receipts against travel reports or to schedule and reschedule meetings.
Not long after graduating college, in the late 2010s, I had a data analysis job that scarred me for life. It involved reading through hundreds of documents—some of them handwritten—and meticulously, painstakingly entering data into spreadsheets. Who among us hasn’t been scarred by a similar experience? I remember thinking, as I spent mindless hours copy-pasting rows of text from one screen to another, that there had to be a better way. Mercifully, there is.
Discussions about AI could be heard throughout the 7th annual Appian Government event, held November 29, 2023 at Capital One Hall in Tysons, Virginia. At breakfast, a customer sitting next to me mentioned how he’s looking forward to hearing how AI can help mine his historical data. “And securely,” another added. In a lunchtime conversation, yet another customer told me about the productive meeting they had with Appian on incorporating AI into their processes.
In 2023, generative AI took the spotlight, emerging as the most talked-about technology of the year. This content creating powerhouse can do everything from text, image, and video generation to answering questions through natural language queries. And its potential uses are vast. While many industries are still in the experimental phase, the insurance sector is poised to benefit significantly from the integration of artificial intelligence into its ecosystem.
Too many legacy systems. It’s something we hear from government agencies all the time. And you’ve heard this complaint too, no doubt. But the risk-averse nature of government organizations combined with a fear of disruption makes them reluctant to take on a wholesale modernization effort. What if they don’t have to, though? What if there’s a better way?
