Insurers’ success has always hinged on their ability to analyze data effectively to price and underwrite policies accurately. While this analytical capability remains essential, outdated legacy systems hinder insurers from competing in a rapidly changing market. According to McKinsey, modernizing legacy systems can reduce IT costs per policy by 41%, increase operations productivity by 40%, improve claim accuracy, increase gross written premiums, and reduce churn.

There is a growing recognition that insurers can introduce data, analytics and AI into virtually all of the important insurance functions and workflows, including product development, pricing and risk selection, underwriting, claims management, contact center optimization, distribution management, reinsurance, and understanding and shaping customer journeys. Here are some of the exciting ways insurance companies can put data to work.

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Data forms the foundation of the modern insurance industry, where every operation relies on digitized systems, including risk assessment, policy underwriting, customer service, and regulatory compliance. Given this reliance, insurance companies must process and manage data effectively to gain valuable insight, mitigate risks, and streamline operations.

If you have a legacy system with customized capabilities and valuable features but nearing end of life, refactoring the system is a potential choice for modernization. Insurance platform modernization usually involves one-to-one code migration, which can often be more costly and time consuming than expected and typically tends to miss some of the integration and data architecture modernization that is foundational for getting the full value of digitization.

Intelligent automation happens when robotic process automation (RPA) meets artificial intelligence (AI), bringing simple actions and cognitive tasks together for lightning-fast processing. Intelligent automation in insurance is a powerful tool that reduces both human error and the need to perform repetitive tasks manually. Imagine AI extracting data from an invoice then a bot entering that data into a software program.

95% of insurers are currently accelerating their digital transformation with AI-driven claims processing. Traditionally, this process involved manual steps such as claim initiation, data entry, validation, decision-making, and payout, consuming significant time and resources. However, the introduction of AI has replaced tedious manual work, enabling companies to streamline their tasks efficiently.

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The U.S. Bureau of Labor Statistics reports that the incidence rate of nonfatal workplace accidents has decreased over the years, which can be attributed to the implementation of preventive measures in private industry. Despite this positive trend, companies deal with large volumes of unstructured data that demand effective management. Addressing these complexities is easier with Astera’s unstructured data extraction solution.