Robotic process automation (RPA) is a technology used to automate manual, rule-based, repetitive tasks within your business processes. This can help free up human workers so they can focus more on the activities that require human logic, reasoning, and emotion. RPA can also be used as a quick and easy way to connect to legacy systems that don't use application programming interfaces (APIs).
Insurance companies have no shortage of compliance rules and regulations to keep up with these days. In my last blog, I talked about ESG requirements and the importance of agility to keep pace with demand and emerging policies. Another at the top of the list of priorities for insurers is IFRS 17.
Financial services organizations, like those across many other industries, struggle with systemic issues brought on by disjointed, outdated core technologies. That’s why Appian serves the financial services industry—to deliver solutions that minimize the strain those issues cause. To best serve industries’ unique needs, Appian invests in experts with years of first-hand experience.
With winter in the rearview, you’re not alone if you’re daydreaming about a few days away from the office. Yes, you deserve a relaxing getaway. But a top-notch, Caribbean vacation? Spoiler alert: it won’t happen by chance or without some coordinated effort on your part. You could wing it—book a quick flight and see where the wind takes you. But if you’re fully committed to stretching your limbs on a secluded beach, you need a plan.
Over the past several years, supply chain shocks have battered organizations across industry sectors—from life sciences to retail to oil and gas. Telecommunications companies have felt the pain as well. Between semiconductor shortages, shifts in demand, and labor and equipment shortfalls, telecommunications companies face their share of supply chain challenges.
Fast food and healthcare, strange bedfellows you say, perhaps? That said, there are lessons that the fast food industry can teach us that apply to low-code automation in healthcare.
Transportation companies hold together the world’s supply chain. Shipping goods internationally, transporting fuel from refineries, bringing products to retail outlets, and delivering packages last mile to consumers’ homes—transportation is the glue of the economy. This responsibility comes with enormous pressure. These companies are on the hook when deliveries run late due to things like shipping container shortages.
The claims stage is critical in the insurance customer lifecycle, acting as a moment of truth in the provider’s ability to serve the client as promised. Because it can often be an emotional experience for customers, insurers that value a seamless experience need to prioritize efficient and effective first notice of loss (FNOL) intake.
Case management can mean a lot of different things, depending on the industry you’re working in. A case could be seeing a patient for a doctor, a legal proceeding for a lawyer, a customer request for a customer service team, an investigation for a corporate management team—we could go on and on.
We recently visited New York City for the Transform Finance FinCrime Festival to hear from financial leaders on the state of the anti-money laundering (AML) and Know Your Customer (KYC) landscape. Appian’s very own Guy Mettrick, Financial Services Industry Manager, also had the opportunity to share his thoughts on ensuring compliance while keeping in mind the importance of a customer journey.
In today’s increasingly regulated insurance landscape, environmental, social, and governance (ESG) is at the forefront, both in how insurers invest and how you run your organization. ESG expectations come to insurers from a multitude of stakeholders, including customers, employees, board members, and more.
In our 22.1 release, you learned about total experience—an opportunity to connect customer experience (CX), employee experience (EX), user experience (UX), and multiexperience (MX) to transform your organization from every angle. If you’re able to harness this opportunity, you will outperform competitors by 25% in satisfaction metrics for both CX and EX.
When your tools are intuitive, when they feel like a seamless extension of your capabilities, then your power to create is unlimited. In Appian 22.2, we deliver new features that continue to make development an intuitive experience, empowering you to build everything more quickly and efficiently. From guided security configurations to tracking changes across individual and team revisions, having the information you need as you build makes for a powerful app building experience.
