In today's hyperconnected world, where negative reviews on social media can wreak havoc on a company’s reputation, delivering an exceptional customer experience isn't just a luxury—it's a business imperative. Companies are locked in a fierce battle for customers that is primarily based on their ability to deliver outstanding customer experiences (CX). According to research by The Conference Board, 65% of CEOs globally prioritize investing in strategies to improve CX.

Artificial intelligence (AI) was a major topic at Appian Government 2024, the premier event for public sector digital transformation leaders and mission owners. Most AI products are created on the West Coast, with commercial customers in mind. But commercial enterprises and government organizations differ in many ways. Important issues that affect the federal government’s approach to AI include: For 25 years, Appian has focused on serving public sector organizations.

Digital evidence plays a pivotal role in roughly 80% of criminal investigations. From text messages and emails to social media posts and GPS data, digital evidence offers law enforcement insights that majorly impact police investigations. Smartphones, mobile devices, computers, surveillance cameras, and other digital devices have become ubiquitous in daily life. Digital footprints are now critical to establishing timelines, tracking movements, and identifying suspects.