Serious About Process Ep. 2 | Shift from Data Admin to More Underwriting

Episode 2 of the Serious About Process podcast is live!

What if most of your underwriters’ time is spent on admin instead of underwriting? In this episode of Serious About Process, Gijsbert Cox and Roger Lewis explore how to reclaim that time through smarter processes, practical automation, and AI that enhances, not replaces, decision-making. From escaping pilot purgatory to scaling real solutions, they break down how insurers can drive measurable impact without ripping out legacy systems.

What You’ll Learn:

🔹 How to reclaim underwriter time by automating administrative work
🔹 Why improving productivity must come before applying AI to risk selection
🔹 How intelligent document processing can reduce manual extraction and improve accuracy
🔹 What causes “pilot purgatory” and how to move from experiments to real impact
🔹 How to build AI tools that support underwriting decisions without creating black boxes
🔹 Why legacy systems don’t have to stop progress and how to work around them
🔹 The importance of business sponsorship and urgency in driving successful change
🔹 How incremental improvements outperform large-scale transformation projects

Roger Lewis is a seasoned insurance professional with over 25 years of experience as a London Market underwriter. He is the Founder and Principal Consultant at Fuse Consulting Services, where he helps insurers improve underwriting performance, risk selection, and operational efficiency.

Roger specializes in enabling faster, more profitable underwriting by combining deep industry expertise with practical process improvement and technology adoption. His work spans new product development, underwriting training, and change management, helping organizations bring innovations to market more quickly while strengthening decision-making capabilities.

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts.

YouTube Chapters:

[00:00:00] Intro
[00:02:36] Roger Lewis On Underwriting And Industry Evolution
[00:03:27] Insights From The Insurance Roundtable Discussion
[00:05:36] Defining Underwriting Productivity And Key Challenges
[00:09:36] A Case Study On AI Driven Document Processing
[00:11:50] What Best In Class Underwriting Productivity Looks Like
[00:21:28] Scaling AI And Getting Started With Implementation
[00:26:03] Building Business Value And Kickstarting AI Projects
[00:32:27] Overcoming System Limitations And Final Thoughts

Episode Resources:

Roger Lewis on LinkedIn: https://ap.pn/4xSMO39
Fuse Consulting Services Ltd Website: https://ap.pn/4ilN7ix

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