Systems | Development | Analytics | API | Testing

Choosing the right QA outsourcing service isn’t just about considering the basics, such as their experience, certifications, and client feedback and reviews. You should evaluate their process for writing and maintaining tests, as this directly impacts your ability to ship fast and with confidence. From what we’ve seen, most QA outsourcing services use outdated, legacy frameworks like Selenium to write automated tests.

Engineering leaders usually outsource quality assurance (QA) to a software testing service to reduce developer workload, accelerate releases, and avoid the complexity of in-house QA teams. However, many engineering leaders mistakenly assume outsourcing automatically solves test creation and maintenance burdens and guarantees faster shipping. In reality, choosing the wrong service can exacerbate these problems.

Outsourcing quality assurance (QA) to a high-quality software testing service can be a good way to perform more testing at a low cost while freeing developers from test creation and maintenance. However, through surveys and interviews with numerous engineering leaders, we found that not all software testing services can deliver on these benefits. Many are notoriously slow and struggle to catch obvious bugs in critical user paths.