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UI testing services can help teams ship code faster while ensuring no bugs immediately obvious to users make it into production. However, many testing services can’t deliver these benefits for various reasons (which we’ll discuss in more detail below), the main one being that their automated tests don’t validate an application’s UI directly, like how a real-life user would by clicking buttons, pages, form fields, and other UI elements.

When evaluating automation testing companies, you’ll notice most promise the same benefits: faster release cycles, fewer bugs in production, and less testing work for your development team. But in our experience, many fall short. They bottleneck releases, miss bugs users immediately notice, and still rely on your developers to write and maintain tests.