How Engineering Teams Should Monitor Customer Health and API Usage
Most engineering teams have infrastructure monitoring nailed down—they are tracking uptime, latency, and error rates, and have set up alerting in places. But API issues don’t always start there. Infrastructure metrics don’t tell you how your API users experience your API. A critical integration may have been repeatedly facing failures due to invalid authentication tokens. A new version you have deployed might have introduced a subtle schema change that breaks older clients.