How Guarantees and SLAs Take the Risk Out of Enterprise IT Infrastructure
For many IT leaders, the shift from self-run on-premises infrastructure to consumption-based infrastructure as a service (IaaS) represents a strategic opportunity. The promise of scalability, cost-efficiency and agility while maintaining greater control and security is undeniable. But so are concerns about reliability, control and governance. That’s where guarantees and service level agreements (SLAs) come in.