Confluent: How Data Streaming Elevates the Omnichannel Customer Experience

Confluent: How Data Streaming Elevates the Omnichannel Customer Experience


A conversation with Thrivent and Improving

Why would a membership-owned fraternal financial services organization need to invest in their data architecture? The answer lies at the heart of their corporate mission—putting their customer first.

Thrivent knew it needed an agile platform that would put its data close to all customer touchpoints for a frictionless omnichannel experience. To realize this vision, the firm needed to decouple data from its core systems to provide faster access to data consumers within the company. And so began the journey to build out its proprietary architecture—the Thrivent Integration Platform (TIP)—to bring today’s customers the experiences they’re asking for.

In this webinar, you’ll get a close look at the architecture behind TIP that makes it the innovative platform it is today. Underpinned by Confluent’s real-time data streaming, Thrivent customers now get a seamless experience, regardless of the channel on which they interact.

You will also hear best practices from our systems integration partner, Improving, which helped Thrivent on this data transformation journey with an exceptional time to market.

Join us on September 28 to explore some of the essential pieces of this success story:

  • Proximity to the customer: Understanding where real-time data ingestion and processing happens to drive an exceptional customer experience
  • Realities and challenges of building a next-gen data streaming architecture
  • Building reusable APIs to stay agile, with data ready for future state

Register Now!