If you're building a gen AI application, such as a conversational agent that will be interacting directly with your customers, you're probably facing some of these challenges:

• Minimizing AI hallucinations
• Chatbot response times
• Ensuring personally identifiable information (PII) remains secure
• Ensuring the virtual agent is up to date with your company's policies and procedures
• Creating a virtual agent that can converse in the correct tone of voice with each customer, based on the data you have on file (hyper-personalization)
• Optimizing customer satisfaction
• Reducing time spent on each interaction
• Working at scale in a cost-effective way

In this session, we will discuss the unique challenges of implementing gen AI in production environments, when agents are in direct contact with your customers.