Systems | Development | Analytics | API | Testing

How does Katalon help organizations start accelerating their testing?

Katalon helps organizations accelerate testing by removing complexity from automation. With an all-in-one platform, low-code options, and built-in best practices, teams can start fast, scale confidently, and deliver quality at speed without needing deep automation expertise. — Alex Martins, VP of Strategy at Katalon Follow Katalon for more insights in our series!

What are the key elements of that first POC that make it successful?

A successful POC shows value fast, within just a couple of weeks, by guiding teams through the tool, confirming success criteria, and proving that AI enhances rather than threatens testers’ work. It’s practitioner-focused, methodical, and designed to demonstrate real impact before purchase. — Mush Honda, Chief Quality Architect at Katalon Follow Katalon for more insights in our series!

What's the value of professional services not just for customers, but also internally across teams?

Professional services not only accelerates customer onboarding but also strengthens internal collaboration by sharing success criteria, tracking KPIs, surfacing product feedback, and ensuring a smooth handoff to CSM and support. This creates transparency across teams and helps customers, and Katalon, in continuous improvement and growth. — Mush Honda, Chief Quality Architect at Katalon Follow Katalon for more insights in our series!

How should customers perceive Katalon today compared to five years ago?

Katalon has grown from a standalone test automation tool into a full end-to-end quality platform covering authoring, execution, reporting, analytics, and even production monitoring. And unlike 5 years ago, it now leads the way in AI for software testing — providing the natural counterpart to the rapid rise of AI in software development. — Daisy Hoang, SVP Revenue at Katalon Follow Katalon for more insights in our series!

How did Katalon work with the customer, and what did success look like?

Katalon worked closely with the customer to set clear success metrics, benchmark their starting point, and build a roadmap to boost automation, reduce defects, and speed up releases. The outcome: far fewer weekend emergencies for the VP, major gains in automation coverage and quality, and a QA team that’s now more mature, and even adopting AI in their testing. — Daisy Hoang, SVP Revenue at Katalon Follow Katalon for more insights in our series!

What challenges was the customer facing before Katalon, and how were they testing then?

They struggled with constant production bugs, poor quality, and low automation, so much so that the VP of Engineering couldn’t unplug on weekends for fear the website might break. With only ~20% automation and frequent releases across web, mobile, and APIs, they lacked the coverage and resilience needed to prevent defects from leaking into production. — Daisy Hoang, SVP Revenue at Katalon Follow Katalon for more insights in our series!

What changed for the customer, and what was the final outcome?

They can now run large test suites quickly, execute at scale, and get consolidated reporting — all major improvements from where they started. The journey continues, but today they’re also using AI-driven test generation and tracking ROI, with Katalon adding features based on their needs. — Coty Rosenblath, Chief Technology Officer at Katalon Follow Katalon for more insights in our series!

Why do you think professional services is especially valuable for large organizations?

Professional services are especially valuable for large organizations because they move at your pace, navigate complex coordination, and tailor adoption across multiple teams. They also provide a smooth handoff to customer success, ensuring you always have expert support instead of being left on your own. — Mush Honda, Chief Quality Architect at Katalon Follow Katalon for more insights in our series!

What was the customer's journey like with Katalon, and how did we support them along the way?

They started with basic test automation using record-and-playback, then expanded into BDD and full automation with Katalon. As their test suites grew, we helped them scale, parallelizing tests, executing them faster, and consolidating reporting, making it easier to manage large volumes of tests and meet delivery requirements.

What's the value of not going through an implementation alone?

Getting support means reaching value and impact in days instead of weeks or months. Professional services bring proven expertise that accelerates adoption and makes teams the heroes, not the ones struggling to figure everything out alone. — Mush Honda, Chief Quality Architect at Katalon Follow Katalon for more insights in our series!