What's the value of professional services not just for customers, but also internally across teams?
Professional services not only accelerates customer onboarding but also strengthens internal collaboration by sharing success criteria, tracking KPIs, surfacing product feedback, and ensuring a smooth handoff to CSM and support.
This creates transparency across teams and helps customers, and Katalon, in continuous improvement and growth.
— Mush Honda, Chief Quality Architect at Katalon
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