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In March 2024, the European Union passed the AI Act. This sweeping regulation reshapes how organizations deploy and manage AI systems. The law addresses AI risks that could affect both individuals and businesses, from hiring biases to critical infrastructure failures. Similar rules have started taking shape across the world, including several state-based regulations in the US. But the regulation is only the floor. We all share the responsibility of creating a safe, responsible AI future.

To be good stewards of taxpayer dollars, state and local governments conduct market research and perform due diligence before purchasing a software solution. Commercial off-the-shelf (COTS) products are often positioned as offering the best price tag and the fastest deployment. However, the promise of a speedy installation often goes unmet.

AI is a groundbreaking technology that is ready to modernize the way federal government agencies operate. By automating tasks and optimizing workflows, artificial intelligence (AI) promises to enhance efficiency, minimize errors, and boost productivity without adding resources. But as with any change—and especially one as transformative as AI—leaders need to take deliberate and cautious steps to ensure a smooth integration of these innovations and to gain the buy-in of government employees.