Artificial intelligence—you’ve read about it in science fiction novels, you’ve heard tech personalities talk optimistically about it, and you’ve seen headline after headline mention its potential and benefits. As a widely discussed concept, the technology is hard to miss, but how exactly does it work and what does it mean for businesses?

When was the last time operations came to a halt due to an unplanned server downtime? Do you remember the moments when you had to work extra hours to make up for productivity loss? Well, those are the times we point fingers at the Infrastructure team for the unexpected server failures or for not being more prepared.