Machine learning models are often used for decision support—what products to recommend next, when an equipment is due for maintenance, and even predict whether a patient is at risk. The question is, do organizations know how these models arrive at their predictions and outcomes? As the application of ML becomes more widespread, there are instances where an answer to this question becomes essential. This is called model explainability.

As organizations refocus and restrategize this year, machine learning projects seem to be on the top of IT priority lists. Innovation is more important than ever, and this has led to higher spending, increased hiring budgets, and a wider range of ML use cases. Despite this, organizations are facing challenges in actually deploying machine learning models at scale. A lot of models are never operationalized, or if they are, the process to production takes too long.