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WSO2

Why Deployment Flexibility Matters for Enterprise Software

Feb 25, 2026 By Sharya Unamboowe In WSO2
Choosing a software deployment model for modern organizations is complex. Regulatory compliance, data privacy, security, and operational overheads are just some of the factors that need to be considered. These factors can also change over time for reasons ranging from the introduction of new government regulations, to changing business models, to business expansion to new geographies, and more.
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EP 19: Demystifying Agents

Feb 24, 2026 By WSO2 In WSO2
In this episode, *Dr. Sanjiva Weerawarana* and *Asanka Abeysinghe* demystify what “agents” really are and why architects should care. They walk through core concepts and terminology—agents, agent loops, prompts, context, memory, RAG, tools, MCP, and skills—and discuss how agents observe, act, and evaluate. The conversation compares agents to traditional systems, explores where agents fit in modern architectures (including solo agents, agent-to-agent patterns, and multi-agent setups), and looks at orchestration challenges.
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Empowering Development Teams to Do Their Best Work

Empowering Development Teams to Do Their Best Work

Feb 22, 2026 By Isabelle Mauny, Chief Developer Advocate In WSO2
There is a seismic shift in software development with the advent of AI combined with the "shift left" movement. This leaves developers with competing priorities. Where AI is concerned, they are under pressure to get software to market faster. But as security requirements shift left, they are taking on more tasks and responsibilities than simply coding.
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WSO2

Reliability at Scale: A Review of WSO2's 2025 Customer Sentiment

Feb 20, 2026 By Dinusha Senanayaka In WSO2
In the enterprise technology landscape, consistency is often the hardest metric to maintain. At WSO2, we view our customer feedback as a critical North Star, guiding our commitment to providing transparent, high-performance API, integration, and identity solutions. We are pleased to announce our latest customer survey results for the second half of 2025 (H2). These figures not only reflect a successful six-month period but also cap off a year of remarkable stability in our global customer relationships.
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WSO2

Transforming Customer Support with an AI-Powered Troubleshooting Agent

Feb 18, 2026 By Sasindu Alahakoon In WSO2
A global leader in entertainment, gaming, and hospitality partnered with WSO2 to take the organization’s first step to becoming an agentic enterprise by building an intelligent solution that would transform how support teams operate. The solution, a virtual support engineer, automated a manual issue resolution process and reduced resolution times from 2 hours to 1 minute, helping to provide a better support experience for both customers and internal operations teams alike.
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Reimagining Centralised API Management with Gateway Federation

Reimagining Centralised API Management with Gateway Federation

Feb 13, 2026 By Dakshitha Ratnayake, Director of Developer Relations In WSO2
In today's digital-first economy, APIs are the backbone of modern applications and securing them is essential. They enable innovation, accelerate time-to-market, and drive seamless integration across platforms. Yet, as organisations scale, the complexity of managing APIs across diverse environments such as cloud, on-premises, and hybrid becomes a formidable challenge. Enter API Gateway Federation: a transformative approach to centralised API management that balances control with flexibility.
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WSO2

Are Your APIs Ready for AI? Preparing Your Landscape for Intelligent Consumption

Feb 11, 2026 By Erik Wilde In WSO2
Getting APIs to work with AI has become one of the major themes in the API space recently. And that’s not surprising because APIs are at the core of an AI’s ability to reach out into the world, to get access to data and information, and to invoke commands and workflows to act. This was always what APIs were for, but in this article we will dive a little deeper what that evolution looks like, and what that means for API governance and management.
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WSO2

What is Semantic Caching?

Feb 11, 2026 By Matt Tanner In WSO2
When we think of a typical API, part of a production-ready setup generally includes a cache. This cache allows for similar requests to be served without having to do the entire roundtrip. But when it comes to AI applications powered by large language models, traditional caching falls short. This is because queries to an AI endpoint may look different in terms of how things are worded or phrased but actually mean the same thing semantically.
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WSO2

Introducing Agent-Flavored Markdown (AFM): Natural Language Definitions for Framework-Agnostic AI Agents

Feb 9, 2026 By Maryam Ziyad Mohamed In WSO2
Advances in large language models (LLMs) and their widespread accessibility have transformed both what software can do and how we build it. The use of LLMs has quickly evolved from simple single-turn interactions to AI agents that reason, use tools, manage state, and operate autonomously.
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WSO2

Introducing Agent-Flavored Markdown (AFM): No Code, Portable AI Agents

Feb 9, 2026 By Maryam Ziyad Mohamed In WSO2
Advances in large language models (LLMs) and their widespread accessibility have transformed both what software can do and how we build it. The use of LLMs has quickly evolved from simple single-turn interactions to AI agents that reason, use tools, manage state, and operate autonomously.
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WSO2

Sustained Excellence: WSO2 Again Named an Overall Leader in 2026 KuppingerCole CIAM Leadership Compass

Feb 5, 2026 By Michael Bunyard In WSO2
In the rapidly shifting landscape of identity security, consistency is the ultimate measure of excellence. Today, we are proud to announce that for the fourth consecutive report, WSO2 has been recognized as an Overall Leader in the January 2026 KuppingerCole Leadership Compass for CIAM Platforms. Earning a leadership spot for many years is a significant achievement, but this 2026 recognition is particularly special.
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CMS Interoperability : Reimagining Prior Authorization with Conversational AI

Feb 3, 2026 By WSO2 In WSO2
Prior authorization has long been one of healthcare’s most time-consuming and costly administrative processes, creating friction between payers, providers, and patients. Manual data entry, back-and-forth faxes, and complex coverage rules often delay care delivery and frustrate both clinicians and members. In this webinar, we'll explore how conversational AI — combined with FHIR-based interoperability, contextual understanding, and an agentic approach — can revolutionize the prior authorization process. Discover how AI-driven, human-like interactions can transform prior authorization into a seamless, intelligent workflow.
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