Insurance Workflow Automation: From RPA to Straight-Through Processing - The 2026 Maturity Model
Insurance workflow automation connects data, applications, business rules, and approvals across insurance operations. It reduces manual handoffs across claims, underwriting, billing, and policy servicing the same discipline behind Zymr’s work in the adjacent fintech and BFSI space. RPA automates repetitive tasks but cannot manage complex, end-to-end decisions independently.