Systems | Development | Analytics | API | Testing

The biggest issue with chatbot implementations powered by generative AI is the accuracy and reliability of the output. Models can give erroneous or inaccurate answers due to hallucinations or simply because they lack information specific to a given business case, as many of them don’t have access to new data outside of pretraining. Retrieval-Augmented Generation (RAG) is a technique designed to address this limitation by integrating an external retrieval mechanism with a generative model.

The global financial services industry is a complex landscape: a patchwork quilt of regulatory frameworks, technologies, and markets with very different customer needs. To be the most profitable, the most competitive, and the most efficient it can be, a financial services provider must find a way to navigate that complexity, and sales and finance teams hold pieces of the puzzle. And putting the pieces together isn’t as easy as it may look at first glance.