Snowflake account managers need their fingers on the pulse of which workload shifts or performance optimizations could improve customer experience. Yet without an all-encompassing view of their customers, sales teams have to piece together customers’ wants and needs through duplicate CRM accounts and various BI tools and dashboards.

In part one of this two part series, I reviewed the history of the chatbot, my 2003 patent, and the reasons why the conditions weren’t right for the type of chat experience we’re all now enjoying with ChatGPT. For part two, we get into what has changed and the different ways enterprises can drive modern chatbot experiences with ChatGPT.

The release of ChatGPT pushed the interest in and expectations of Large Language Model based use cases to record heights. Every company is looking to experiment, qualify and eventually release LLM based services to improve their internal operations and to level up their interactions with their users and customers. At Cloudera, we have been working with our customers to help them benefit from this new wave of innovation.