Chat and messaging application features: The complete guide for 2023
In the past decade, chat apps have gone from being a disruptive new technology to something we use every day. Today, WhatsApp boasts over 2 billion daily active users, by far the market leader, followed by WeChat with 1.3 billion and Facebook Messenger at just under 1 billion. Chat apps, put simply, are going nowhere. In that time, customers have come to expect a consistent experience across their chat apps – and a core set of functionality has evolved across all major providers.