Beyond Banking: The Journey Into AI-Powered Customer Experiences

Snowflake Inc.

Jun 17, 2025

In this episode of the "Data Cloud Podcast," Dana Gardner, Principal Analyst at Interarbor Solutions, sits down with Ameesh Paleja, Executive Vice President of Enterprise Platform Technology at Capital One. They explore how Capital One leverages modern data architecture, automation, and AI to improve customer interactions and experiences. The conversation delves into the importance of standardized data, the role of AI-driven personalized services, and the integration of marketing and AI strategies.

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