Appian: Innovate Today to Drive Long-term Success: Insurers Must Elevate CX and Operations With Digital Technology
The path to customer-centricity is omnichannel digital, and insurers need to look at how technology can enable them to exceed expectations at every touchpoint along the buyer and customer journey. InsurTechs continue to innovate in every part of the business and established insurers need to do the same to stay competitive. The pace of change only continues to increase, and long-term success will be determined by how insurers create personalized products, market and promote those products digitally and sell, administer, handle claims and engage with the consumer.
Join guest speaker, Forrester Analyst Jeffery Williams, and Jake Sloan, Appian’s Global Industry leader for Insurance, and as they discuss how insurers can reimagine how they’ll engage with and sell to customers and prospects throughout the policy and claims lifecycle, and why low-code and emerging technologies are the building blocks that will enable their organizations to adapt to the future.
- Using low-code to synchronize data and create a 360-degree view of each customer
- Leveraging technology to create partnerships and innovative distribution and product development
- How insurers can use historical data, AI, IoT and sensors to rethink how insurance is structured, underwritten and how claims are settled