As developers at Mobile Jazz, we know the headache of finding, reproducing, and fixing bugs in mobile apps. Several years ago, we got so fed up debugging mobile apps remotely that we started building a solution for ourselves. We did it by creating a way to remotely access the logging facilities of users’ devices. We built a makeshift server for application logs that allowed us to fix bugs across devices and continents.

Bugfender 2.0 is Live: Over the past year we’ve been hard at work developing Bugfender 2.0, and we’re proud to announce it’s now live. To get started, simply log into your Bugfender account!

We’ve often asked ourselves: What’s the most natural way to provide customer support to our users?

We’re here to attest to the strength of the generalist (just in case Shakespeare hadn’t already proven himself). In fact, when we lost our push notification provider, we put two new providers head-to-head—one generalist versus one specialist. The result wasn’t so clear cut.

Bugfender is a tool that assists mobile developers debug their applications and provide better customer support, by gathering logs from devices using their apps. In essence, Bugfender acts as a really long USB cable that connects all mobile phones running your application back to your computer… even if your application was downloaded from the App Store or Google Play and you’ve never actually met the user in person. Handy, right?

We’d like to take this opportunity to wish you a very happy holiday and a prosperous New Year. Thank you for all of your continued support and trust in Bugfender, we are truly grateful! We look forward to helping you eliminate bugs in 2018!