Looking at modern software development practices, most of them aim at maximizing the output of your team and the quality of your software. Unless you’ve been living under a rock for the past 20 years you know of the agile development methodology and you’ve probably heard about the lean methodology. Both of these methodologies can be differentiated by a few factors, but they are pretty similar - they aim at delivering fast and to the point.
As Collaborator’s product manager, I speak with a lot of Enterprise customers throughout the year about their peer review processes, and where they see changes coming during this new age of distributed workforce. I noticed two common challenges that I’d like to explore further in this blog post through the lens of Collaborator.
Did you know that 96% of customers say customer service is important in their choice of loyalty to a brand according to Microsoft’s State of Global Customer Service Report? Likewise, 68% of customers say the service representative is key to a positive service experience. With statistics like these, it’s obvious that customer support is a top priority for companies and we don’t take that lightly.
Gartner did predict that remote working will be a trend in 2020. But no one imagined that it would emerge as the biggest trend this year. For obvious reasons of course – companies that are able to adapt to remote working are being applauded and other companies that had not thought about remote working ever are now taking measures to adjust to it. Companies are trying to actively recognize any challenges that their employees are facing.
Companies need special scheduling tools to organize and plan events, tasks, and various facilities. The business executives and managers or various projects need to be well-versed in their upcoming course of action. They need to plan their week accordingly, to decide when to attend meetings, events, and when to attend to clients. By planning their whole day, they will have time to make payments and perform their respective roles and responsibilities without any hassle.
