It’s been several months since we introduced our newest product addition to the Xray family, the Xray Exploratory App. Since then, we’ve received valuable feedback from users about what you can do with the app and we want to share it with you so you can also take advantage of these top-rated benefits. If you’re new to Exploratory Testing, let’s go into a brief overview of this method of testing.
We’re proud to share that Xray recently won the Gold Award for Customer Service and Support Department of the Year! We were recognized for our achievements of 99.7% SLA compliance and a 4.8/5 Customer Support Satisfaction. The Customer Sales & Service World Awards® is an international competition honoring achievements in customer experience.
This traditional financial institution is a high-performance, full-service bank with more than 5,000 employees and the biggest in this Central European country. They operate internationally in order to meet their clients’ cross-border requirements.
In traditional software development projects with clear departments and defined roles, people tend to see their responsibilities as limited to the boundaries of their position. Siloed teams are not able to see the systemic view of the whole application delivery since: Siloed departments lose the vast opportunity to help and collaborate with each other and prevent problems and bugs from happening in the first place.
Is your team able to pivot with changing demands, accelerate new features, and provide the highest product quality? Being agile allows you to move fast, make changes, and keep quality at the center of your work. Xray empowers your team to strive towards continuous improvement, optimize testing efforts and exceed quality goals with features and workflows that support agile methodologies.
Did you know that 96% of customers say customer service is important in their choice of loyalty to a brand according to Microsoft’s State of Global Customer Service Report? Likewise, 68% of customers say the service representative is key to a positive service experience. With statistics like these, it’s obvious that customer support is a top priority for companies and we don’t take that lightly.
TomTom is the leading independent location technology specialist. Their non-stop innovation keeps the world moving forward – freely, efficiently, safely. Their maps for automated and autonomous driving, navigation software and real-time traffic and travel information provide a better way forward. That’s why 100’s of millions of people, leading car manufacturers, cities, governments, technology companies and developers rely on TomTom’s products and services every day.
