Systems | Development | Analytics | API | Testing

Gen AI call center co-pilots can provide enterprises with operational visibility and insights while automating repetitive tasks, to improve the customer experience. In this session, we’ll show how a large health insurance provider implemented an agentic co-pilot designed scale across multiple call centers and environments. To dive deep into the architecture and see a demo of the co-pilot, you can watch the webinar this blog is based on.

The manufacturing industry can benefit from AI, data and machine learning to advance manufacturing quality and productivity, minimize waste and reduce costs. With ML, manufacturers can modernize their businesses through use cases like forecasting demand, optimizing scheduling, preventing malfunctioning and managing quality. These all significantly contribute to bottom line improvement.

The retail industry has been shaped and fundamentally transformed by disruptive technologies in the past decade. From AI assisted customer service experiences to advanced robotics in operations, retailers are pursuing new technologies to address margin strains and rising customer expectations.

Two years after Seagate first shared their AI and MLOps success story, the data storage leader is now revealing how far they've come since then. In this blog post, you’ll see how the team manages thousands of AI models in production with only a few team members. This is thanks to their AI factory, whichdoes the heavy lifting of automated processes like monitoring, testing, mocking and more.

RAG and Agentic AI shape how intelligent systems interact with data and users. RAG enhances LLMs by retrieving external information to improve accuracy and contextual relevance, while Agentic AI introduces autonomy, decision-making, and adaptability into AI-driven workflows. Agentic RAG combines the power of both, transforming RAG into a multi-step, autonomous, complex process that can self-improve.

Generative AI isn’t just moving fast—it’s on turbo mode. Gartner confirms it in their popular Hype Cycle, compared to other evaluated technologies: gen AI tech is rocketing through the stages faster than anything else. In under three years, it’s already crashing into the trough of disillusionment, while prompt engineering shot to peak hype almost the second it emerged.