Chris Kappen joins the Agency Spotlight to share how Epicosity’s client reporting process has evolved since implementing Databox.

The Soviet era left Mongolia with a legacy of manual banking processes that requires huge quantities of paperwork. This means that customers need to visit branches frequently for simple things like changing a PIN number or requesting a credit card. Since we count 2.8 million of Mongolia’s 3.3 million citizens as our customers, this could mean long lines at the bank, with an average wait time of 25 minutes for each visit. We wanted to change that.

In the Czech Republic, Sklizeno needs no introduction to healthy living enthusiasts and fans of local, organic products. The chain of grocery stores stocks mostly Czech but also imported food, with clearly marked origins and guaranteed quality. The first store opened in Brno in 2011; today, Sklizeno Foods, together with the Náš Grunt chain, which the company acquired, operates 46 grocery stores in total.

Until last year, it was called Cetelem, a provider of consumer credit and credit cards. In the autumn of 2017, BNP Paribas’ subsidiary was transformed into a new bank. Hello bank! caters for retail clients and has come up with several new products, so far not made public, for them this year. We visited the company for comments and news from the bank’s data back-office.

Czech fashion brand Pietro Filipi has been producing clothes since 1993; since autumn 2017, a new owner has been at the helm. Michal Mička’s C2H investment firm bought 80% of Pietro Filipi, with the aim of reviving the brand’s prosperity and supporting its expansion both abroad and into e-commerce.