The Story Behind Forecasts: Why We're Rebuilding It (and What We're Learning)
When I took over the forecasting feature at Databox, one thing was clear: users weren’t adopting it the way we’d hoped. To change that, we made several improvements based on user feedback. We added support for seasonality and holidays. Introduced a confidence score to help teams understand how reliable their projections were. And made it possible to save forecasts for future comparison. Each update made the feature more powerful, but even with all those changes, adoption barely moved.