When the global vaccine rollout began in December 2020, many organizations, public and private, projected a safe return to the office by late 2021. But with the rise in COVID-19 cases that resulted from the Delta and Omicron variants, millions of people put these plans on hold, pushed them back, or otherwise adjusted.

Every step of an organization’s customer journey plays a role in overall customer satisfaction. But for insurers facing increased competition from emerging insurtechs, the digital claims experience is perhaps the most crucial to get right. According to EY Global’s Consumer Insurance Survey, 87% of policyholders say the claims experience directly impacts their decision to remain with their insurance provider. To up the ante even further, insurtech funding has been increasing exponentially.

For my sixth birthday, my father brought home a globe of the world. It is the best birthday present I have ever received. We had been reading Stefan Zweig’s masterful book on Magellan together, and together, we traced our fingers along the vast, boundless oceans of our world. We lived in a small, tiny apartment, but with that gift, my imagination soared beyond the confines of our cramped home.

President Joe Biden just signed a sweeping executive order aimed at modernizing government and improving customer experience and service delivery at federal agencies.

Government organizations rely on cross-functional collaboration and workflows to procure anything and everything they need to meet their missions. Every dollar must be accounted for and reported on to ensure transparency for constituents. The US federal government alone committed 10.1 trillion USD in spending in FY21—and this doesn’t even account for state and local government spending or any international, federal, or local procurement dollars.

Over the past decade, a technology revolution has led to the growth of smart manufacturing. This trend was enabled by the increased availability of cloud computing resources, rapid mobile device proliferation, and the adoption of Industrial Internet of Things (IIoT) devices. These solutions benefit manufacturers in many ways, but they also bring challenges. Often, companies implement technologies to solve individual problems rather than bringing them into a harmonious ecosystem.

ESG stands for environmental, social, and governance. ESG investing refers to the consideration of these three factors alongside financial factors in the investment decision-making process, according to MSCI. ESG has evolved over the years and has recently made headlines as consumers become more aware of the environmental and societal impact of their investments.

This speed of change will only continue to accelerate as new technologies like artificial intelligence, IoT, and telematics become more deeply integrated into the insurance industry. But how can insurers deliver the omni-channel, digital-first experience today’s customers demand? The answer lies in connected insurance. What is connected insurance?

Despite the challenges of the past two years, I’ve been speaking regularly on AI and the future of the human-machine relationship. Often I’ve done it thanks only to some of those machines, using remote tech that was previously seen as a gimmick, a convenience, or an annoyance. When pushed by a crisis, it’s remarkable what we can accomplish.

Digital transformation in the financial services industry is driving rapid change in the way financial institutions do business. Consumer expectations are growing. Managing money and investments through digital mediums is the new normal. But financial institutions face heavy regulations that can make it difficult to keep up with transformation. To stay competitive and digitally transform, financial organizations can prioritize these imperatives for a differentiated customer experience. 1.