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A recent study by PwC suggests that AI could contribute up to $15.7 trillion to the global economy by 2030, with automation playing a key role in boosting efficiency and innovation. AI agents are central to this transformation, streamlining workflows, handling repetitive tasks, and enabling data-driven decision-making. From virtual assistants in customer service to intelligent fraud detection in finance, these agents are reshaping industries and driving business growth.

Before we delve into agentic RAG and AI agents, let’s take a moment to acknowledge that the world of artificial intelligence is evolving at a tremendous pace. From the initial excitement surrounding large language models (LLMs) to the practical application of generative AI (Gen AI), businesses are constantly finding new ways to automate tasks and innovate faster.

As financial crime becomes more sophisticated, the financial services industry is under pressure to develop equally sophisticated, AI-driven solutions. Know Your Customer (KYC), financial crime, and fraud prevention teams must be equipped with the latest advanced technologies to detect modern threats and stay compliant with regulations.

You’ve probably interacted with AI more times than you can count—whether it’s getting a movie recommendation, using an AI-powered chatbot, or watching AI-generated content. But have you ever stopped to think about how these AI systems actually work? Not all AI is built the same way, and two key paradigms are emerging as game-changers: Agentic AI and Generative AI.

AI has evolved from simple rule-based systems to models capable of understanding language, generating images, and even assisting in complex decision-making. Yet, most AI systems still operate as a single, standalone entity. But what if AI could work like a team, where each agent brings its own strengths to the table? Multi-agent systems (MAS) make this possible by enabling real-time interaction and coordination among intelligent agents.

AI is no longer just a tool. It is now handling complex tasks with minimal human intervention and oversight. This transformative shift has given rise to agentic AI, where AI-powered systems make decisions, adapt to new information, and automate workflows across departments. From answering customer inquiries to managing financial data, these AI-driven agents are reshaping how businesses operate.

We are introducing a new approach for building, deploying, and managing AI applications. This approach features a visual, drag-and-drop model for building AI apps and supports deep integration with enterprise data and application infrastructure.

By 2025, one in four enterprises using Gen AI will have AI agents in place, and that number will double by 2027. As organizations race to integrate these intelligent technologies, the spotlight is on agentic automation, a transformative approach reshaping how businesses operate. Right now, enterprises are at a key turning point.

Organizations are moving beyond simple automation towards a future where systems are intelligent enough to tackle complex tasks with minimal human intervention. Agentic workflows are the driving force behind this shift. According to Gartner, a staggering 33% of enterprise software applications are projected to integrate agentic AI by 2028, enabling them to autonomously make decisions for as much as 15% of routine work.

Organizations everywhere are in hot pursuit of competitive advantages, seeking out and implementing artificial intelligence technologies ranging from GenAI to sophisticated machine learning systems. Yet, despite massive global investments that are projected to reach $375 billion in 2025, many enterprises remain disappointed with their AI initiatives’ real-world results. Why is it that so many AI projects are failing to deliver on their promise? The answer isn’t in the algorithms themselves.