Did you know that 96% of customers say customer service is important in their choice of loyalty to a brand according to Microsoft’s State of Global Customer Service Report? Likewise, 68% of customers say the service representative is key to a positive service experience. With statistics like these, it’s obvious that customer support is a top priority for companies and we don’t take that lightly.

TomTom is the leading independent location technology specialist. Their non-stop innovation keeps the world moving forward – freely, efficiently, safely. Their maps for automated and autonomous driving, navigation software and real-time traffic and travel information provide a better way forward. That’s why 100’s of millions of people, leading car manufacturers, cities, governments, technology companies and developers rely on TomTom’s products and services every day.

Exploratory testing helps you cover more untested code, discover new testing scenarios, and find hard to catch bugs which might go unnoticed when you initially drafted your test cases. Take advantage of exploratory testing with the new Xray Exploratory App and ensure the highest quality for your systems. Uncover hidden bugs, reach maximum code coverage and use the skills of testers to find errors.

“Quality is “value to some person” (quoting Jerry Weinberg) and as such is highly subjective. Because of that, there is rarely a set of metrics that can be used as a recipe for most cases; which in turn makes indicators of readiness to deploy, data to be collected, etc.

With over 1.5 million members, Touring Club Suisse is the largest mobility club in Switzerland. Founded in 1896, TCS provides assistance, road safety education and accident prevention to all travelers and vehicles along the entire Swiss road infrastructure. TCS adopted Xray for their test management in 2015, which allowed them to manage all the testing activity in Jira and have a simple and solid QA and release process all in Jira.

To follow up on my previous article, Guide to Testing Automation with Robot Framework, I will go into more detail about the overall process of writing automated Robot Framework test cases and how to track automation in Jira using Xray. Test automation may seem hard, but it gets easier with the right tools and an open and helpful community like the one surrounding Robot Framework. If your team is using Jira, you can easily integrate testing results coming from the CI/CD pipeline.

Robot Framework is a generic open-source automation framework for acceptance testing, acceptance test-driven development (ATDD), and robotic process automation (RPA). Robot Framework allows testers to easily write automated test scripts using a keyword-driven testing approach. Teams using Jira and Xray can easily integrate testing results coming from the CI/CD pipeline. This provides a lean and scalable test automation process.

Behaviour-driven development, also called BDD, is a methodology that involves developing software through examples and provides collaboration between different stakeholders on the team. Stakeholders on a SDLC team are a mixture of technical and non-technical people. BDD encourages all team members to work closely using a common, non-technical language to set the expectations and behavior of a feature. Because of BDD, they share a common understanding of the work that they have to deliver.