The way we interact with organizations has changed. Experiences have gone remote, mobile, and virtual over the past few years and there is no going back. According to Gartner, organizations providing a Total Experience in this new era will outperform competitors by 25% across key satisfaction metrics. But what is Total Experience? It is the combination of customer experience (CX), employee experience (EX), user experience (UX), and multi-experience (MX) to transform business outcomes.
The front door to your organization. Connection is key. No matter what industry you are part of, you need—you want—to communicate and interact with your most important audiences: customers, partners, citizens, suppliers, and more. And you don’t necessarily want to ask loads of questions or require users to provide login credentials for every interaction. This could result in unhappy users who abandon the process and look to one of your competitors for what they need.
Every five years, LIUNA, the Laborers' International Union of North America, hosts a convention attracting over 1,400 delegates. The labor union needed a way to quickly build a public portal using the Appian Low-Code Platform to reach these delegates without requiring them to create an account or log in. They chose to join the Appian Portals beta program to meet their needs. Appian Portals securely connects external users to apps without authentication.
Insight is a funny thing - everyone wants more of it, but sometimes, when we get it, we realize what we truly don’t understand. I got a major dose of insight recently when I used Appian Process Mining to take a look at how we could optimize some of our workflows, specifically content creation. At Appian, we have an AMAZING Creative team - and I’m not just saying that because we work together. I’m saying that because if they didn’t work here, I would hire them, without question.
The insurance industry is undergoing massive modernization to improve outdated processes and enhance policyholder experiences. Delivering a connected insurance experience has become critical for insurers to stay competitive as the marketplace digitizes and insurtechs emerge, bringing new challenges to more established providers. Core to an insurer’s overall connected insurance experience are workflows that ensure a seamless, accelerated digital underwriting process for potential policyholders.
We should be skeptical of doomsday commentary about worker burnout and the “great resignation”, but also keenly aware that things have changed, that worker engagement is on life support, and that fed up workers are costing the global economy a staggering $8.1 trillion a year. So, what the heck happened to work since the pandemic began? Turns out just 20% of global workers are engaged with their work, including 36% of workers in the U.S. followed by 11% in the U.K. and Western Europe.
In our previous blog posts covering our in-house Security Orchestration, Automation & Response (SOAR) application, we described the basic building blocks for the system and the steps we took to orchestrate interactions between a number of security tools. While building orchestration, we already introduced a significant amount of Automation powering features like threat intelligence collection and event polling.
