The claims stage is critical in the insurance customer lifecycle, acting as a moment of truth in the provider’s ability to serve the client as promised. Because it can often be an emotional experience for customers, insurers that value a seamless experience need to prioritize efficient and effective first notice of loss (FNOL) intake.

Case management can mean a lot of different things, depending on the industry you’re working in. A case could be seeing a patient for a doctor, a legal proceeding for a lawyer, a customer request for a customer service team, an investigation for a corporate management team—we could go on and on.

We recently visited New York City for the Transform Finance FinCrime Festival to hear from financial leaders on the state of the anti-money laundering (AML) and Know Your Customer (KYC) landscape. Appian’s very own Guy Mettrick, Financial Services Industry Manager, also had the opportunity to share his thoughts on ensuring compliance while keeping in mind the importance of a customer journey.

In today’s increasingly regulated insurance landscape, environmental, social, and governance (ESG) is at the forefront, both in how insurers invest and how you run your organization. ESG expectations come to insurers from a multitude of stakeholders, including customers, employees, board members, and more.

In our 22.1 release, you learned about total experience—an opportunity to connect customer experience (CX), employee experience (EX), user experience (UX), and multiexperience (MX) to transform your organization from every angle. If you’re able to harness this opportunity, you will outperform competitors by 25% in satisfaction metrics for both CX and EX.

When your tools are intuitive, when they feel like a seamless extension of your capabilities, then your power to create is unlimited. In Appian 22.2, we deliver new features that continue to make development an intuitive experience, empowering you to build everything more quickly and efficiently. From guided security configurations to tracking changes across individual and team revisions, having the information you need as you build makes for a powerful app building experience.

Sync Records Smart Service now available in Appian 22.2 release Data is the most important part of your business. It drives your business processes, as well as your customer and employee journeys. And with data being collected and stored in various systems, it can easily become outdated and lead to inaccurate business decisions. Though 91% of businesses say data-driven decision making is important to their success, only 57% of businesses are successfully implementing this.