How I Built an AI Agent to Automate Customer Support - No Complex Coding Required
What if you could build your own customer service agent that handles real-world support queries automatically, saving time for both customers and our team? Maryam Ahmad from our PRD team did just that using Astera’s low-code and drag-and-drop interface. With Astera AI Agent Builder, Maryam created an intelligent agent designed to handle key customer service tasks for an e-commerce platform: checking order status, cancelling orders, and providing information on refund and return policies, all through a seamless conversational interface.