We recently visited New York City for the Transform Finance FinCrime Festival to hear from financial leaders on the state of the anti-money laundering (AML) and Know Your Customer (KYC) landscape. Appian’s very own Guy Mettrick, Financial Services Industry Manager, also had the opportunity to share his thoughts on ensuring compliance while keeping in mind the importance of a customer journey.

In today’s increasingly regulated insurance landscape, environmental, social, and governance (ESG) is at the forefront, both in how insurers invest and how you run your organization. ESG expectations come to insurers from a multitude of stakeholders, including customers, employees, board members, and more.

In our 22.1 release, you learned about total experience—an opportunity to connect customer experience (CX), employee experience (EX), user experience (UX), and multiexperience (MX) to transform your organization from every angle. If you’re able to harness this opportunity, you will outperform competitors by 25% in satisfaction metrics for both CX and EX.

When your tools are intuitive, when they feel like a seamless extension of your capabilities, then your power to create is unlimited. In Appian 22.2, we deliver new features that continue to make development an intuitive experience, empowering you to build everything more quickly and efficiently. From guided security configurations to tracking changes across individual and team revisions, having the information you need as you build makes for a powerful app building experience.

Sync Records Smart Service now available in Appian 22.2 release Data is the most important part of your business. It drives your business processes, as well as your customer and employee journeys. And with data being collected and stored in various systems, it can easily become outdated and lead to inaccurate business decisions. Though 91% of businesses say data-driven decision making is important to their success, only 57% of businesses are successfully implementing this.

As gas prices soar due to restrictions on both domestic oil and imports from oil-producing countries, we’ve shifted our collective focus to the energy sector. It’s increasingly apparent that the global oil and natural gas supply chain sits in a delicate balance—supply chain disruptions in one country can affect gas and oil prices around the world. If a top oil-producing nation ramps down natural gas production or distribution, additional supply must come from another nation.

Extreme makeover: Low-code edition Instagram did it in 2016, and again, in 2020. LinkedIn did it in 2018. And in 2022, it’s Appian’s turn to do it. Do what, you ask? Get a product makeover in time for the summer. A makeover is a pivotal moment in a product’s lifecycle, a sign of evolution to take the product experience to the next level. When iOS switched to its now-popular flat design from the older one, favored by Steve Jobs himself, it was a monumental shift in look and feel.

Supply chain shocks have wracked organizations across the globe, and healthcare and life sciences companies aren’t immune. News headlines were focused on personal protective equipment (PPE) shortages early in the pandemic, and more recently hospitals have faced shortages of much-needed medical supplies like crutches, gauze, and medications.

Bring your people, processes, and data together seamlessly and rapidly launch mobile-ready applications with the Appian Low-Code Platform. And with Appian Academy, you’ll feel empowered to get the most out of your investment. The Appian Academy helps get technical and non-technical users up to speed quickly, incorporate Appian into business operations, and recognize future opportunities with the right low-code mindset.

Recent years have brought no shortage of change to the insurance industry. Among those changes is a rise in governance, risk, and compliance (GRC) requirements. Effective in May 2018, the General Data Protection Regulation (GDPR) became the first major regulation to focus on protecting consumer data. Its implementation coupled with a global pandemic has kickstarted a rush to enact more laws surrounding data privacy.