Last year, my friends at Appian commissioned some research through the Economist Intelligence Unit (EIU), Financiers ridden with technical debt. The results were interesting: Research from The Economist Intelligence Unit, sponsored by Appian, finds that just over a third (34%) of IT decision makers believe that the reduction or elimination of legacy IT would do most to help their organisation achieve its automation objectives.
The financial services industry, like so many others, has undergone long-lasting changes in recent years. With the emergence of new technologies, new regulations, and unprecedented market changes, institutions have had to contend with unpredictability and rising consumer expectations. To effectively manage constant change, financial firms have to find a way to balance innovation and efficient process execution with risk.
You can spend hours scrolling down the rabbit hole of government IT horror stories, which makes the recent launch of the federal website for ordering free COVID tests that much more remarkable. The website worked, and it was surprisingly easy to use. But that success belies decades of underinvestment in digital transformation that has stifled public sector innovation and hardened the government's low-tech image. For example.
When COVID-19 hit, college students freaked out, universities went remote, and millions of students struggled with the impersonal functionality of Zoom—even with tropical backgrounds. But more than that, the pandemic exposed the shortcomings of legacy student information systems (SIS) that stymied university efforts to limit virus spread and help anxious students cope with pandemic stress. But sometimes it takes a crisis to start a revolution.
There’s a reason for this. Low-code allows developers to visually build impressive UX, create interactive diagrams, and leverage pre-built templates to make their work easier and their lives happier. And with every release of Appian, we bring more features that make low-code a joy for developers. Read on for our developers’ top 5 highlights from the Appian 22.1 release. Try the latest Appian release for free.
The way we interact with organizations has changed. Experiences have gone remote, mobile, and virtual over the past few years and there is no going back. According to Gartner, organizations providing a Total Experience in this new era will outperform competitors by 25% across key satisfaction metrics. But what is Total Experience? It is the combination of customer experience (CX), employee experience (EX), user experience (UX), and multi-experience (MX) to transform business outcomes.
The front door to your organization. Connection is key. No matter what industry you are part of, you need—you want—to communicate and interact with your most important audiences: customers, partners, citizens, suppliers, and more. And you don’t necessarily want to ask loads of questions or require users to provide login credentials for every interaction. This could result in unhappy users who abandon the process and look to one of your competitors for what they need.
Every five years, LIUNA, the Laborers' International Union of North America, hosts a convention attracting over 1,400 delegates. The labor union needed a way to quickly build a public portal using the Appian Low-Code Platform to reach these delegates without requiring them to create an account or log in. They chose to join the Appian Portals beta program to meet their needs. Appian Portals securely connects external users to apps without authentication.
Insight is a funny thing - everyone wants more of it, but sometimes, when we get it, we realize what we truly don’t understand. I got a major dose of insight recently when I used Appian Process Mining to take a look at how we could optimize some of our workflows, specifically content creation. At Appian, we have an AMAZING Creative team - and I’m not just saying that because we work together. I’m saying that because if they didn’t work here, I would hire them, without question.
The insurance industry is undergoing massive modernization to improve outdated processes and enhance policyholder experiences. Delivering a connected insurance experience has become critical for insurers to stay competitive as the marketplace digitizes and insurtechs emerge, bringing new challenges to more established providers. Core to an insurer’s overall connected insurance experience are workflows that ensure a seamless, accelerated digital underwriting process for potential policyholders.
