In this session, James Massa, Senior Executive Director of Software Engineering and Architecture at JPMorgan Chase, dives into the critical elements of mastering LLM (Large Language Model) chatbot testing. As AI-driven chatbots take center stage in user interactions, even the slightest flaw in testing can result in significant, high-profile failures. James will guide you through the cutting-edge techniques used to rigorously test these advanced systems, ensuring optimal performance while helping you avoid common pitfalls that could derail your chatbot’s success.

In this session, Harish Pandalangatt will explore the fundamentals of Customer Data Platforms (CDPs) and their pivotal role in centralizing and unifying customer data from various sources. He will emphasize the importance of testing these platforms to ensure that data is accurately captured, processed, and used to drive personalized marketing strategies and business insights. The session will also introduce Tealium, a leading CDP platform, showcasing how it streamlines customer data management and enhances marketing effectiveness.

In this session, Ajay Balamurgadas addresses a common challenge in test automation: the over-prioritization of UI testing at the expense of API testing. While many teams understand the importance of APIs, they often focus on UI automation, resulting in fragile, hard-to-maintain test suites. This approach leads to wasted resources and diminishing returns, as UI tests become increasingly difficult to manage as the product evolves. Ajay explains how this cycle is reinforced by ineffective metrics that measure the quantity of tests rather than their impact, keeping teams "busy being busy" without driving real value.