In their recent report on insurance services, ISG outlined the everlasting impact of COVID-19 on the insurance industry: “greater adoption of online and omnichannel distribution, cloud platform services, and analytics to cope with the crisis and to prepare for new ways of operating and serving customers.” With more emerging players entering the insurance market and insurers recognizing the need for providing a digital experience, consumer demands for a connected insurance experience have gr

Government organizations have a bad rap for being inefficient. But with outdated technology and limited spending, they aren’t exactly set up for success. And the expectations from stakeholders are high, with funding provided primarily by taxpayer dollars.

Case management software is often confused by the word “case.” Let's debunk this. Case management is a type of work where all tasks revolve around a noun (person, place, event, etc.) that needs to be resolved in a loose or unstructured pattern.

In the first of this three-part blog series, Discover, Design and Automate Your Way to Business Agility, Speed, and. . . the Caribbean?, we introduced similarities between vacation planning and moving your business through digital transformation. In part 1, we explored the discovery phase: finding out how process mining helps identify bottlenecks and inefficiencies in your business processes so you can optimize and automate with agility and speed.

Robotic process automation (RPA) is a technology used to automate manual, rule-based, repetitive tasks within your business processes. This can help free up human workers so they can focus more on the activities that require human logic, reasoning, and emotion. RPA can also be used as a quick and easy way to connect to legacy systems that don't use application programming interfaces (APIs).

Insurance companies have no shortage of compliance rules and regulations to keep up with these days. In my last blog, I talked about ESG requirements and the importance of agility to keep pace with demand and emerging policies. Another at the top of the list of priorities for insurers is IFRS 17.

Financial services organizations, like those across many other industries, struggle with systemic issues brought on by disjointed, outdated core technologies. That’s why Appian serves the financial services industry—to deliver solutions that minimize the strain those issues cause. To best serve industries’ unique needs, Appian invests in experts with years of first-hand experience.