Even before COVID-19 became the biggest challenge to operational resilience in a generation, organizations were struggling with a gap between digital transformation and internal processes that felt decidedly “pre-digital.” Automation presents a solution, connecting new tools to old, legacy systems through three key shifts in technology.

Suddenly there’s a crisis. What do you do? Many organizations responded to the COVID-19 crisis by quickly automating with digitally-distanced work processes such as telemedicine, digital learning, working from home and the like. But few were positioned to do it well. So says best-selling author George Westerman in his essay: Digital Transformation Isn’t Really a Technology Challenge.

If your COVID-19 reopening plans have gone through more phases than you can count, you’re not alone. What was once planned for October has pushed to January or June or maybe never. Even the companies that have managed to get back onsite or into the office often live in constant vigilance, knowing that a single positive COVID-19 test could send them into lockdown.

The COVID-19 pandemic has forced government organizations to reassess their strategies, plans, and aspirations for digital transformation. Despite the uncertainty, IT leaders must quickly identify and act on strategies and plans that lead to positive outcomes. In many cases, governments will expand the role of digital technologies in service and program delivery.

One of the biggest failings of old-school, custom software development is its inability to help large organizations survive against unexpected challenges and quickly adapt to change. It could hardly be otherwise. For decades, companies were limited by inflexible business applications that took so much time to architect, develop, test and deploy. Not to mention the time it took to maintain, upgrade and enhance them. All of which set the stage for a revolution.