Systems | Development | Analytics | API | Testing

Thunai Automates Customer Support with AI Agents and Data Streaming

Support teams live in a world of repetitive questions, fragmented tools, and growing customer expectations. Customer service agents bounce between customer relationship management (CRM) systems, ticketing, email, and chat while customers wait, often repeating the same information across channels. Batch-based systems are unscalable for AI: Context is always a step behind, escalations pile up, and it’s difficult to intervene in time.

Confluent Cloud Is Your Life (K)Raft Away From Hosted Apache Kafka

Streaming your data with Apache Kafka, at its core, involves moving data from one point to another in real time, much like a river flows from its source to its destination. However, beneath this seemingly straightforward goal lies significant complexity and hidden costs. The multitude of available deployment options, hosted and managed Kafka services, and design choices make it difficult to navigate the data streaming landscape.

How to Build a Custom Kafka Connector - A Comprehensive Guide

In today’s data-driven world, seamless data integration is crucial to ensuring the smooth operation of modern systems. With the growing complexity of distributed data platforms, businesses and developers are seeking efficient ways to move, process, and transform data. Apache Kafka has become the de facto standard for real-time data streaming, and Kafka Connect plays a key role in facilitating the integration of Kafka with various data sources and sinks.

Why Managing Your Apache Kafka Schemas Is Costing You More Than You Think

For developers building event-driven systems, schemas are essential for using schemas to define data contracts between producers and consumers in Apache Kafka, ensuring every message can be correctly interpreted. But when schema management is handled manually or through do-it-yourself (DIY) solutions, organizations face escalating expenses that compound as their deployments scale.

Confluent Recognized in 2025 Gartner Magic Quadrant for Data Integration Tools

We are pleased to announce that Confluent has been recognized again as a Challenger in the 2025 Gartner Magic Quadrant for Data Integration Tools. We believe this recognition validates the scale and reliability of our platform, acknowledging our "Ability to Execute" in powering the mission-critical data flows of the world's largest organizations.

Why Cluster Rebalancing Counts More Than You Think in Your Apache Kafka Costs

Cluster rebalancing is the redistribution of partitions across Kafka brokers to balance workload and performance. While this task is a necessary and frequent part of routine Apache Kafka operations, its true impact on infrastructure stability, resource consumption, and cloud expenditures is often underestimated.

Apache Kafka Monitoring Is Costing You More Than You Think

For organizations that rely on Apache Kafka, monitoring capabilities aren’t just a "nice-to-have"—it's a fundamental requirement for reliable performance in production and business continuity. However, the true cost of monitoring Kafka is often misunderstood. It’s not a single line item on a bill but a collection of hidden expenses that silently drain your engineering budget and inflate your total cost of ownership (TCO).

Cost to Build a Data Streaming Platform: TCO, Risks, and Alternatives

For many organizations, the decision to adopt a data streaming architecture is a strategic imperative—critical for driving everything from instant personalization to global fraud detection. The question is no longer if they should stream, but how. This leads directly to a critical, often underestimated, financial calculation: the cost to build a data streaming platform (DSP) in-house versus the cost of subscribing to a managed service. Let’s explore key considerations in the "build vs.

IBM to Acquire Confluent

We are excited to announce that Confluent has entered into a definitive agreement to be acquired by IBM. After the transaction is closed (subject to customary closing conditions and regulatory approvals), together, IBM and Confluent will aim to provide a platform that unifies the world’s largest enterprises, unlocking data for cloud/microservices, accelerating time-to-value, and building the real-time data foundation required to scale AI across every organization.

Simplify Real-Time Context Engineering for Snowflake Intelligence With Confluent

Snowflake Intelligence brings enterprise insights to every employee’s fingertips, helping users answer complex questions in natural language with their own personalized enterprise intelligence agent. But for these agents to deliver truly accurate, contextually aware results within Snowflake’s Cortex framework, they need more than access to static or batch data—they need a continuous, trustworthy view of everything happening across the business right now.