If you’ve spent any time reading the round-up of 2018 technology predictions, you’ve likely seen Artificial Intelligence (AI) highlighted in nearly every one. The reason for this is because AI has a seemingly limitless number of applications and use cases for the enterprise. In fact, according to Gartner, over 85% of customer interactions will be managed without a human by 2020.

If you have an application that collects personal data with users in Europe, you’ll soon need to comply with a new European directive called the General Data Protection Regulation (GDPR).