The new normal in the next decade will be very different than the bygone era. COVID has impacted the world in a way seen only as recently as a century ago. It was different then and it is different now. Businesses are finding new ways to reach customers, supply chains are inventing new ways to operate, industries are innovating all-around to remain relevant in the new normal. Customer behavior is also changing and digital has found a new acceptance with evolving technology.

In grade school, Joe Kennedy taught himself how to code video games on his home computer. Today, Kennedy is a Partner and Technology Consulting Leader with PriceWaterhouseCoopers (PwC). In the video call leading up to this week’s Digital Masters interview, Kennedy looked remarkably dapper in a navy blue blazer, dress shirt and slacks and a handlebar mustache curled to perfection.

But low-code automation can help. Amid the pandemic, banks are under enormous pressure to comply with stricter regulations and keep up with growing demand for new lines of credit. Here’s Appian Financial Services Industry Lead in Europe, Herbert Schild, on how low-code automation can help at a critical time. What are the challenges with issuing rapid stimulus loans?

This is the story of how Appian helped organizations worldwide get thousands of people back to work during the worst global pandemic in over a century, safely and legally. The Appian Workforce Safety Solution COVID-19 threw people worldwide into what seemed like a black hole of chaos. As infection rates rapidly grew, and related concerns grew even faster, communities struggled to respond.

Last week, insurance industry expert Rob Galbraith introduced us to “The 7 Fatal Flaws of Insurance." This week, Galbraith weighs in on low-code automation as a competitive advantage in the $5 trillion insurance industry. “For a $5 trillion industry as mature as insurance," says Galbraith, “technology that can help solve any one of the seven fatal flaws would make a pretty good business. There's a lot of room for improvement.”

Onboarding institutional clients is one of a financial services institution’s most critical functions, with direct implications for client experience, servicing, and relationships, that all significantly impact profits. What’s at stake during the onboarding process? Client loyalty, experience, referrals, and profitability. How many touch points across departments—front office, operations, risk, legal, credit, compliance, tax—can potentially elongate the onboarding process?