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The Next Frontier for Mission-Critical Applications (Hint: It's Not Traditional COTS)

Jun 18, 2025 By Stephanie Weber In Appian
To be good stewards of taxpayer dollars, state and local governments conduct market research and perform due diligence before purchasing a software solution. Commercial off-the-shelf (COTS) products are often positioned as offering the best price tag and the fastest deployment. However, the promise of a speedy installation often goes unmet.
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Appian 25.2 Makes AI . . . Boring?

May 28, 2025 By Rachel Nizinski In Appian
Hot on the heels of Appian World, the Appian 25.2 release delivers new AI capabilities that do regular jobs with superhuman efficiency. “It’s simple, even boring. . . but gets exceptional results,” said Appian CEO and Founder, Matt Calkins, on the main stage. That’s because Appian is focused on delivering AI value, not hype. By putting AI in the center of work—in your processes—AI can have transformative effects that go beyond one-off projects or personal productivity.
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Building AI Agents: 6 Tips for Success

May 23, 2025 By Jennifer Etsuko Higa In Appian
AI has evolved rapidly—from basic algorithms that suggested content to generative models that create it. Now, we're entering the AI agent era. AI agents refer to sophisticated AI systems that use reasoning and iterative problem solving to achieve specific goals. Instead of waiting for instructions, they adapt and take initiative. Agentic AI has transformative potential for enterprises.
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Hitachi: A Process Transformation Blueprint - Streamlining Operations with AI and Data Fabric

May 12, 2025 By Appian In Appian
Learn how Hitachi America leveraged Appian’s process orchestration and Data Fabric to power AI and unify fragmented sales data across a 55+ company group conglomerate. By integrating siloed systems and delivering real-time insights to their sales teams, Hitachi empowered smarter cross-sell strategies and accelerated proposal delivery by 60%. The result: a 20% reduction in operating expenses, 4x faster time to market, and significant gains in development speed and data efficiency.
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9 AI Agents Examples That Solve Real Enterprise Challenges

May 8, 2025 By Dan O'Keefe In Appian
When ChatGPT hit headlines, many equated artificial intelligence with simple chatbots. Useful? Sure. But limited to isolated tasks and virtual assistants, they fell short of their full potential. That’s changing. Businesses are now entrusting AI agents with real decision-making power on complex tasks. These agents reason, adapt, and act autonomously—without waiting for human intervention. When they’re deployed directly into processes, they provide real value at enterprise scale.
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Artificial Intelligence in Payment Processing: Efficient Investigations, Happier Customers

May 8, 2025 By Leslie Loges In Appian
Artificial intelligence is one of the most impactful innovations the financial services industry has ever seen. From streamlining financial operations to enhancing customer experiences, artificial intelligence capabilities help financial sector organizations stay competitive in a marketplace that never stops shifting. The benefits of AI also extend to payment processes. Here’s a real-life example.
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Demystifying the ATO Process: What Government Teams Need to Know About Cloud Security

May 6, 2025 By Brent Smiley In Appian
Table of contents What is an ATO and why does it matter? DoD security levels Federal civilian security levels Key policies governing ATOs Common challenges in obtaining an ATO Streamline the ATO process with an approved cloud The federal government has made cloud computing a strategic priority. Government organizations that embrace the cloud gain security, flexibility, and cost savings.
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